The communication world is one of the most innovative when it comes to technology. They come up with new and innovative ideas every day to make life easier. With the growing demand for cost – effective and efficient communication channels, innovation is the only way to go. Unreliable and inefficient communication channels result in massive loss in the corporate world.
IP Telephony is an example of the great technological strides that have been made in the communication field. Internet Protocol telephony refers to the technologies which use the Internet Protocol packet switched connections to send and receive voice, fax and other forms of information. In the past such communication was done over public switched telephone networks (PSTN). In IP telephony there are no tolls like those in public switched telephone network as the information is shared as packed of data on shared lines. There is also less government regulation on IP telephony compared to the traditional phone service. IP Telephony services have greatly revolutionized business communication by providing flexibility and cost reduction in communication. Reduced costs, security and increased productivity are some of the advantages that businesses get from using IP telephony.
IP telephony ensures that a business has access to several IP based applications, especially if you are on the hosted VoIP solution. Switching to IP telephony is not costly as there is no capital investment requirement and little is spent on infrastructure. Compared to the traditional telephone service, the management and maintenance of IP telephone hosted services is very cheap. Both data and information are carried on a shared line in IP telephony. The cost of investing in communication infrastructure is reduced this way.
Business communication is greatly secured by the use of IP technology. Secure routing and remote access can be done through the use of Virtual private networks even over the public network. This way, the information is as secure as that sent over a private network. Advanced features are another benefit of using IP telephony. Advanced features in IP telephony include video – conferencing and incoming call management at affordable rates. Most of these features are provided by the traditional corporate PBX which was more expensive than the IP telephony. With these advanced features, small businesses and even the medium ones that do not have a big budget can still have efficient communication.
IP Telephone also greatly increases the productivity of a business. The provision of several applications and devices by IP telephony enables employees to work and communicate more effectively and in effect increasing their productivity. People in different locations can effectively collaborate through communication.